Voice agents
for orders,
support, and sales.
Sonrat is being built as a voice workspace for company-trained agents: product ordering, refund complaints, support tickets, sales campaigns, call evidence, roles, and admin controls.
Platform walkthrough
See Sonrat in action.
Take an end-to-end look through the Sonrat platform: configuring voice agents, inspecting live call records, testing phone orders, and managing customer tickets in real time.
Voice Architecture
How phone calls turn into real business actions.
Sonrat connects live phone calls directly into autonomous reasoning, catalog search, and operational workflows — processing speech, executing tools, and recording confirmed outcomes in real time.
Caller Voice
Inbound and outbound telephone calls streamed with sub-200ms audio latency over enterprise carrier trunks.
Voice Intelligence
Real-time speech recognition (ASR) coupled with multi-language understanding and conversational guardrails.
Autonomous Actions
Direct function calling during the call to search products, calculate cart totals, and dispatch dispute tickets.
Business Outcomes
Every call generates verified business records linked to verbatim audio recordings and transcripts.
Sub-300ms Latency
Ultra-low latency audio processing with instant voice interruption handling, ensuring calls feel fluid and natural.
Deterministic Tool Actions
Voice models query real inventory and confirm order details verbally with customers before dispatching mutations.
Auditable Records
Orders, dispute tickets, and leads are saved with time-coded audio playback, synchronized transcripts, and caller metadata.
How Sonrat works
From company knowledge to business records.
Configure agents in the Sonrat control plane, route calls through the right module, and keep every conversation auditable.
Train your agent
Company info, products, FAQs, documents, personality, languages, sales or support behavior, and safety rails.
Connect a workflow
Use the same agent for phone orders, customer complaints, outbound campaigns, ticket updates, or lead follow-up.
Review outcomes
Orders, support tickets, leads, transcripts, recordings, and callbacks appear in the dashboard for your team.
Platform modules
The complete voice AI operating system.
Built for real-world enterprise operations. Sonrat connects voice models directly to your live product catalog, customer support desk, outbound dialer, and database with sub-second response times.
Visual agent builder with deep tool orchestration.
Configure autonomous agent personas, custom knowledge bases, multi-language speech models, safety guardrails, and real-time tool bindings in a unified workspace.
Conversational phone ordering with instant catalog sync.
Enable callers to browse menus and place orders entirely over the phone. Sonrat dynamically searches product catalogs, updates shopping carts in real time, and verbally confirms order details before final checkout.
Automated complaint resolution and instant ticket creation.
Resolve common customer issues autonomously. When an issue requires investigation, Sonrat categorizes the complaint, sets urgency, and creates a trackable support ticket with call evidence and transcripts.
Campaign calling with automated qualification and callbacks.
Execute high-throughput outbound sales campaigns. Voice agents introduce products, answer questions, qualify leads, log carrier disposition codes, and schedule follow-up callbacks without manual agent dialing.
E-Commerce Tool Integrations
Built-in function calling for catalog search, cart management, item modifications, and order checkout during live calls.
Support & Ticketing Engine
Native integrations to open dispute tickets, track refund requests, assign priority levels, and route complex escalations.
Enterprise Governance & Security
Multi-tenant workspace isolation, role-based access control (RBAC), end-to-end call audit logs, and carrier compliance.
Sonrat is still being built.
The dashboard, voice workflows, and demo video on this page are a product preview. Public launch, demo booking, and onboarding will open only after the build is ready.